At PureOtwo, we stand behind the quality of our products, but we understand that sometimes things don’t work out as planned. That’s why we offer a 30-Day Return Policy for your peace of mind.
How to Initiate a Return
If you’d like to return an item for any reason within 30 days of receiving your order:
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Email us at contact@pureotwo.com with your order number.
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We’ll provide step-by-step instructions on how to process your return.
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Once we receive and inspect your return, we’ll notify you and process your refund to your original payment method.
Please note: Return shipping costs are the responsibility of the customer.
Return Processing & Conditions
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Returns are typically processed within 5-7 business days, though bank processing times may vary.
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Items must be returned in like-new condition, including all original packaging and accessories.
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Items showing signs of wear, use, or damage will not be eligible for a refund.
Damaged or Defective Items
If your order arrives damaged or defective, please:
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Note the damage when signing for delivery.
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Email us photos of the issue on the day of delivery at contact@pureotwo.com.
We’ll cover the cost of shipping for defective, damaged, or incorrect items and ensure you receive the correct product as soon as possible.
Order Cancellations
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Orders canceled before shipment are eligible for a full refund.
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Orders canceled after shipping must follow our 30-Day Return Policy and will be subject to return shipping costs.
Additional Return Policy Notes
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Certain products or vendors may have different return policies, which will be noted in the product descriptions.
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Items purchased for one-time or temporary use (e.g., trade shows, promotional events) are not eligible for returns.
Contact Us
📍 Address: 225 Union Ave, Campbell, Apt. 257, CA 95008, USA
📧 Email: contact@pureotwo.com
📞 Phone: +1 (831) 207-6100